Refund Policy

By submitting a request through House Plant Paradise, you agree to the conditions listed below. We made these arrangements to ensure you are fully aware of our discount policies and return procedures.

House Plant Paradise only sells to purchasers who intend to use the item(s) for the duration of its economic life. If you purchased an item to use once or temporarily and then returned it, you won't be eligible for a refund. Examples of such instances include use in a conference venue or a trade show, items purchased by promotional firms, and items purchased by trade show organizers.

30-day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Conditions

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Items with obvious signs of use or any item not in its original condition that is damaged or missing parts for reasons not due to our error will be deemed non-returnable. Furthermore, any returned item more than 30 days after delivery will be considered non-returnable.

Return Process

To start a return, contact us at or +1 778-504-6582. If your return is accepted, we’ll send you the instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can contact us for any return questions at or +1 778-504-6582.

How can customers return your products?

We welcome customers who return your products to return them by post. We do not allow in-store or kiosks to get product returns.

Damages and issues:

Please inspect your order once it’s received. Contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

How will customers get the return label? 

The Customer is responsible for returns for customer remorse. You just need to download and print the label. For defective products, please contact us. 

What condition product are you receiving in return?

We accept returns for unused products in original condition and packaging. 

What is the restocking fee?

There is no restocking fee.

How much will customers pay for return shipping? 

You are responsible for the cost of return shipping for remorse. And It's our responsibility if you get the wrong or damaged products. We recommend using a trackable shipping service to ensure your return is received. 


Late or Missing Refunds:

Recheck your bank account if you haven’t received a refund.

Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please use Contact Us at the top of the page and email us. We will reply within 24 hours of hearing from you.


We only exchange damaged, wrong product, wrong size, or defective products. If you need to exchange an item, please contact us at or +1 778-504-6582. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If you have any questions about our return policy, please contact our customer support here:

  • House Plant Paradise 
  • Address - 6677 Napier Street, Burnaby, British Columbia, V5B 2C2, Canada
  • Email -
  • Phone - +1 778-504-6582


We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded within 7 to 10 business days using your original payment method. We cannot refund shipping costs. Please remember it can take time for your bank or credit card company to process and post the refund.

If you have any questions about our refund policy, please contact our customer support here:

House Plant Paradise 

  • Address - 6677 Napier Street, Burnaby, British Columbia, V5B 2C2, Canada
  • Email - 
  • Phone - +1 778-504-6582