Refund Policy

RETURNS & REFUNDS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We strive to deliver the best in quality and value, and if for any reason you are not satisfied with your order, we are happy to take back the product and issue you a full refund of your purchase.

  1. Products can only be returned if they are still in their original condition and packaging. Products damaged by the customer will not be eligible for a refund.

  2. Request your Return Authorization Number (RA#) by emailing info@houseplantparadise.shop with a detailed reason for return and pictures or a video of the product that supports your reason. Upon approval, you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.

  3. To assure your refund, please use a trackable mail service; we will not be responsible for lost or missing packages.

  4. Upon receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

PARTIAL REFUNDS

Partial refunds are granted in certain situations such as:

  • Any item that is not in its original condition, is damaged or has missing parts for reasons not due to our error.
  • Any item that is returned after the 30 days of delivery.

In cases where an item is broken or damaged, and the customer does not wish to receive a replacement, a partial refund may be issued at our discretion.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact info@houseplantparadise.shop.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@houseplantparadise.shop. Each case will be examined individually to determine if an exchange is appropriate.

CANCELLATIONS

If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 15% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies. Unfortunately, we are unable to cancel your order once it has been processed and/or shipped.

INVALID REASONS FOR RETURN

We will not honor returns for the following reasons:

  1. Buyer no longer wants the items - The buyer should make sure he or she wants to buy the items before submitting an order, not after.
  2. Buyer found items cheaper somewhere else - The buyer should be confident in their readiness to pay the asking prices before submitting an order.